Refund Policy

1. No refund policy

Stepping Skills Group does not offer a general refund policy for course fees, product subscriptions, service retainers, deposits, or related payments.

Unless a written agreement with Stepping Skills Group expressly states otherwise, or a refund is required under applicable Indian law, all payments are final and non-refundable.

2. What this covers

This policy applies to payments made for classroom or online courses, counselling-related fees where charged, software products, digital services, and any other paid offering associated with Stepping Skills Group or steppingskills.com.

3. No cancellation refunds

Changing your mind, non-attendance, schedule conflicts, personal reasons, dissatisfaction with outcomes, or switching to another institute or product does not create an entitlement to a refund.

Partial completion, unused access, or delayed start dates also do not create a refund entitlement unless we have agreed otherwise in writing.

4. Exceptions

The only exceptions are:

• A refund expressly promised in a signed written agreement with Stepping Skills Group
• A payment made in clear error that we can verify and reverse (for example, an accidental duplicate charge)
• Any refund mandated by applicable law

5. How to raise a payment query

If you believe a payment was made in error, email support@steppingskills.com with your full name, phone number, payment reference, amount, date, and a short explanation. We will review the request and respond as promptly as practical.

Submitting a query does not guarantee a refund.

6. Contact

Stepping Skills Group, Yamunanagar, Haryana, India. Email: support@steppingskills.com.